How do I request an estimate? 

You can visit our website at www.roninqls.com and click on the “Get An Estimate Here” button. You can also call or text us at 706-360-6407 with your request, or fill out the “Contact Us” form. We will need your name, email, phone number and home address as well the type of service you desire. 

 

What areas do you service?

We mainly service Columbia County (Evans, Grovetown, and Martinez). Richmond County (Augusta and Hephzibah).

 

Do I need to be home for my estimate?

No. As long as we can access your back yard and your pets are secured.

 

Can I get a quote over the phone?

No. We need to actually see your property in order to give a fair and accurate estimate.

 

What’s included in your mowing services?

Our mowing services include lawn mowing, edging of the driveway and sidewalk surrounding your home, string trimming around all areas that the mower cannot reach; and blowing all clippings of hard surfaces. Shrubs, plant/ flower beds, brick patio or walkways are invoiced as additional services.

 

How do I pay for my services?

We will send you an invoice via email, and you are able to pay through a link in that invoice email. Or you can visit our website: www.roninqls.com and click on the “Make Your Payment” button (you will need your invoice number and the amount due). We do not accept personal checks. Our goal is to make the payment process as stress free as possible.

 

When is my payment due?

Payments are due upon receipt of the invoice. The invoice is sent via email after the lawn service is complete on the date of service. In the event of non-payment; a reminder will be sent after 5 days. Your invoice must be paid within 5 days after you receive the invoice. Monthly invoicing is available (must have a credit card on file).

 

How do I pay for work other than lawn care, such as landscaping work, pine straw or mulch installation?

All major work (pine straw, mulch, etc.) requires a 50% deposit, and the additional 50% is due the day of work completion.

 

If it’s raining on my schedule date, when should I expect service?

We monitor the extended weather in the CSRA (Central Savannah River Area). Decisions concerning your upcoming service will be determine by a number of factors; i.e. The amount of rain that actually fell, the condition of your soil, the time of day it rained, etc...  Typically, in the event your scheduled date falls on a rain date, we will service your property one or two days before it rains, or a day or two after the weather has cleared.

 

Can we request service on a specific day of the week or a specific time of the day?

We are currently only offering Saturday service.  

 

Do I need to be home for services?

No. As long as we have access to the back yard.

 

Can you still service my back yard if my dog is in the back yard and he does not bite or he is chained up?

We cannot service the back yard if your pets are not secured in the house due to safety of all personnel and your pet.

 

Will the same crew service my property on all service visits?

Yes. The same crew will service all residential properties all the time.  

 

Should I water my lawn prior to a lawn mowing service visit?

For best results, please do not water your lawn the night before or the morning of scheduled service.

 

I currently own property in your service area, but do not live there. How do I know that you’re servicing my property?We send a monthly photo of your property to your email address at no additional cost if you are away to give you peace of mind. Out of state services are paid in advance.

 

Can I call and skip a service visit?

If you skip a service visit, we cannot guarantee your current price. There may be an increase in the price if the lawn is deemed overgrown.

 

Kid’s toys, trampolines, and dog waste removal are the responsibility of the home owner.